From Installation to Repair
Reliable Service, Unmatched Support
Comprehensive Laundry Solutions — Expert Installation, Precision Maintenance, and Fast-Response Repair. We ensure maximum efficiency, minimal downtime, and reliable support for your entire laundry operation.
Why Regular Maintenance Matters
Is your laundry equipment costing you more than it earns? We maximise uptime and extend machine life through expert, proactive maintenance — ensuring your operations stay efficient, reliable, and profitable.Prevent Breakdowns
Reduce Costs
Boost Efficiency
Extend Lifespan
Flexible Plans to
Suit Your Needs
Plan Purchased During Sales
Plan Purchased During Sales
Covers First 9 Months Of your Service
Covers First 9 Months Of your Service
Baby Care
Just as a mother cares for her newborn, we provide exceptional support and attention to new laundry units and businesses entering the industry, ensuring they thrive with the care they deserve.
Child Care
We support machines like a mother caring for her grown child, offering tailored support for experienced customers with moderate knowledge, as per the service plan.
Health Care
We provide essential support, like a mother caring for her adult children, tailored for expert customers with their own service teams, based on the service plan.
Installation
Free
Free
Phone Call
Free For 9 Months
Free For 9 Months
Free For 9 Months
Video Call
Free For 9 Months
Phone Call
Phone Call
Onsite Service
Free For 9 Months
Free For 9 Months
Free For 9 Months
Accommodation
Free For 9 Months
Free
Free
Electrical Spare Warranty
9 Months
Free For 9 Months
Free For 9 Months
Man Day Charges
Free For 9 Months*
Phone Call
Phone Call
Maximum Resolving Time
1 To 2 Working Days*
1 To 2 Working Days*
1 To 2 Working Days*
Manufacturing Defects
24 Months
Free
Free
Transit insurance
Free For 9 Months
Free For 9 Months
Baby Care
Just as a mother cares for her newborn, we provide exceptional support and attention to new laundry units and businesses entering the industry, ensuring they thrive with the care they deserve.
Child Care
Just as a mother cares for her newborn, we provide exceptional support and attention to new laundry units and businesses entering the industry, ensuring they thrive with the care they deserve.
Adult Care
Just as a mother cares for her newborn, we provide exceptional support and attention to new laundry units and businesses entering the industry, ensuring they thrive with the care they deserve.How It works
Streamlined support designed to keep your laundry business moving without delay. Our 60-minute response promise sets a service standard above the market.
01
Connect & Consult
Reach us via our dedicated mobile app or direct customer support line. Every request is acknowledged within 60 minutes, initiating our rapid-response protocol immediately.
02
Expert Remote Triage
Our engineer initiates a live video or phone consultation to diagnose the issue. With Essential Spares on-site, your staff can resume operations instantly through a guided install.
03
On-Site Resolution
For complex issues, we dispatch a technician prepared with the exact Essential Spares — fixed-first-visit. While there, our engineer runs a full health check on your remaining fleet to catch faults early.
04
Proactive Follow-Up
Our commitment doesn't end with the repair. We follow up to confirm performance, and our Preventive Maintenance Plan automatically replenishes your Essential Spares inventory.
Why StarFish Service Works for Your Business
Four reasons our service stands above the market — and why our customers stay with us.60-Minute Response
Power of Preparedness
Technology-Driven Efficiency
Full-Facility Health
Trialing Tomorrow
StarFish IoT — The Future is Intelligent
We're currently in the trial phase of our IoT integration, bringing real-time, data-driven reliability to your plant floor. Smart sensors create a digital heartbeat for your equipment.
Real-Time Machine Health
Sensors monitor vibration, temperature, and cycle times — streamed directly to our command centre.Predictive Failure Alerts
We detect pre-failure signs — like rising motor bearing temperature — and act before you experience downtime.Automated Spare Triggers
Tracks actual part usage — auto-triggers restocking alerts and schedules visits so Essential Spares stay ready.Energy & Chemical Optimisation
Steam, water, electricity, and chemical dosing monitored in real time — keep your facility at peak cost-efficiency.Current Model
IoT Model
Diagnostics
Manual video or phone triage.
Instant diagnostic data pulled directly from the machine.
Spares
Parts stocked on estimated time schedules.
Parts stocked based on actual wear monitored by the system.
Repairs
We fix the machine when it breaks.
We fix the issue before it causes a breakdown.
Health Checks
Periodic manual visits by our technicians.
24/7 digital health monitoring with automated alerts.
Join the Innovation Trial
We're selecting key partners for our IoT Pilot Program — exclusive access to real-time machine analytics, proactive service protocols, and a direct hand in shaping the next generation of StarFish smart-laundry.
Join the IoT PilotWe help you through
Chat, phone, video, on-site visits, manuals, and live tracking — every channel you need to keep your laundry plant moving.
Customer Service Portal & App
Your desktop command centre and mobile-first utility — high-level oversight, smart procurement, and one-touch service requests in one ecosystem.
Asset Lifecycle Management — full service history of every machine.
One-Touch Service Requests — our 60-Minute Response triggers instantly.
Or Download Support Apps
The Digital Command Center
A unified digital nervous system across your facility — Service Portal on the desktop, Operations App in your team's pocket, and a 24/7 in-app troubleshooting guide that never sleeps.
Desktop Hub
Service Portal
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Asset Lifecycle Management — every machine's installation date, service records, and upcoming preventive maintenance in one view.
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Smart Procurement — Essential Spares inventory dashboard with automated reorders and serial-specific parts diagrams.
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Performance Analytics — plant throughput, utility consumption, chemical usage, real-time IoT health alerts.
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Financial Oversight — service contracts, invoices, GST compliance, facility revenue reports.
Mobile Utility
Operations App
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One-Touch Service Requests — our 60-Minute Response protocol triggers the moment a request is logged.
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Real-Time Triage — live video or phone consultations with a StarFish engineer for remote diagnosis.
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Digital Inspection Logs — daily machine health checks recorded directly in the app for compliance.
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Live Service Tracking — technician dispatch status, ETA, and replacement parts in transit.
In-App, Always-On
24/7 Intelligent Troubleshooting Guide
A virtual engineer built into the Operations App — your team can resolve common issues during non-working hours without waiting for external help.
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Step-by-step photo walkthroughs keyed to specific error codes.
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Safety-first protocols — power and steam isolation checks before any manual intervention.
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Common-issue library for power resets, lint trap clearing, door seal checks, thermal fuse tests.
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Seamless escalation — attempted steps and diagnostic data auto-logged for our morning team.
FAQs
We commit to a 60-minute initial response on every service request. Our team acknowledges the issue, initiates remote video or phone triage, and dispatches a technician with the exact Essential Spares if physical intervention is required.
Pre-Sales plans cover the initial setup phase — installation, manufacturing warranty, and the first months of full technical support. Post-Sales plans take over once the warranty period ends and protect your equipment investment with ongoing maintenance, priority response, and spare parts savings.
We keep critical spare parts at your facility. When a repair is needed, the part is already on site — our engineer can guide your staff through a guided install over video, or arrive prepared with the exact tool and component for a fixed-first-visit resolution. No multi-day wait for parts.
Yes — our Pay-As-You-Go option lets you access expert technical support per call or visit, with no long-term commitment. It's suited for low-volume operations or businesses that already maintain their own on-site repair teams.
Our certified engineers initiate a live video or phone consultation to diagnose error codes and mechanical issues in real time. For common faults — power resets, lint trap clearing, door seal checks — your team can often resolve the issue instantly, without an on-site visit.
Our mobile app includes a built-in troubleshooting guide with photo-walkthroughs for common faults, available any time. For complex issues escalated outside working hours, the app logs the steps already attempted and the machine diagnostic data, so our team arrives in the morning fully prepared to fix it.
Follow Us
Contact Us
+91 80415 07898
starfishsales@gmail.com
+91 80415 07898
starfishsales@gmail.com
